POSITION

The Client Administrator will interact with new and existing clients face to face and over the telephone while providing professional administrative support services. External communication is a critical part of the role. Ultimately the Client Administrator will build and maintain quality client relationships.

This position provides a unique opportunity to join the Law Offices of Mark E Salomone statewide headquarters. Founded in 1985, the Law Offices of Mark E Salomone has been a trusted leader in the legal community and has successfully handled thousands of personal injury claims from beginning to end. Over the years, the firm has evolved with the changing industry trends while maintaining an unrelenting dedication to obtaining justice for injured people from our communities.

DETAILS

Manage day to day operations of assigned claims to handle client communication and issues in a timely fashion and provide appropriate client responses related to the administrative portion of their claims.

Contribute to team initiatives for the benefit of superior client service experiences.

Work with attorneys, senior administrators and managers to meet time management goals.

Collaborate with the team to solve department challenges.

Responsible for client relationship management and satisfaction.

Responsible for managing projects to a timely implementation and delivery.

Maintain professional internal and external communications.

Stay informed on industry trends, issues, policies and apply this knowledge in your role.

REQUIRED SKILLS

Self-starter who is a quick learner and has a curious mind.

Must have outstanding communication skills, both verbal and written.

Strategic/critical thinking is a must.

Must know how to function individually and in a team setting.

Highly organized with attention to time management.

Proficient in Microsoft Office.

Candidates must be able to work in the Framingham location with periodic travel to Springfield, MA

BACKGROUND/EXPERIENCE/EDUCATION DESIRED

1 years’ experience in a customer service environment.

Background to include facilitating client meetings via the telephone or presenting to clients in person.

Legal experience is not required, but will be considered.

Bilingual is not required, but will be considered.

The level of education desired for candidates is an Associated degree or higher.

COMPANY GROWTH

The demand for our legal services continues to drive growth at our firm. This has resulted in a 25% increase in our statewide workforce over the past year! And we are continuing our expansion in 2018.

SALARY/BENEFITS

• Competitive compensation
• Monthly bonuses and incentive plan.
• Upward mobility path with a personal business mentor provided to each new team member.
• Full paid training and weekly leadership development meetings provided.
• Comprehensive benefit package including: health, dental, and disability insurance, 11 paid holidays, vacation and sick time, tuition reimbursement, monthly bonus program, and a 100% retirement plan company match.
• 37.5 hour regular work week.
• All openings are ideal for recent graduates, or professionals with customer service and account management/sales experience looking for a career change.

ADDITIONAL INFORMATION

Law Offices of Mark E Salomone represents more than just doing a job. We take every opportunity to maximize every claim for our clients, while making a strong commitment to our relationships. What we do makes a difference in our client’s lives. We are here to help and be a voice to those that are victimized by other’s negligence as well as the insurance company’s determined bureaucracy.

We care about each other, our clients, and our communities.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Data entry: 1 year (Preferred)

Work Location: In person